Services

Eleven service lines. One accountable partner.

Every service line runs on the same operating system: dedicated people you interview and approve, measurable quality standards agreed up front, and full visibility inside your own tools.

Operations & Support

CS

Customer Support

Omnichannel customer support your customers actually rate well. Your agents work only on your account, trained on your product, your tone and your policies. You see the CSAT, FCR and QA scorecards every week.

A good fit if: support volume is growing faster than you can hire, after-hours tickets pile up, or quality is slipping under pressure.

Channels

  • Email & ticketing (Zendesk, Freshdesk, Intercom and more)
  • Live chat with 2–3 concurrent chats per agent
  • Inbound and outbound phone
  • Social & WhatsApp Business

What you get

  • Dedicated, language-assessed agents
  • Weekly QA scoring & coaching
  • CSAT / FCR / SLA reporting
  • Coverage in up to 6 languages
SL

Sales & Telemarketing

Outbound and inbound sales teams that treat your pipeline like their own quota. This is the discipline EgyOutsourcing was built on. Our first engagement was a sales campaign for a client in Texas, and it's still the one we hold ourselves to hardest.

A good fit if: your pipeline needs consistent, professional outbound, or you're entering the GCC or European markets and need sellers who speak the language natively.

What we run

  • Outbound calling & telemarketing campaigns
  • Lead qualification & appointment setting
  • Inbound sales, upsell & cross-sell
  • Win-back & retention campaigns

How we report

  • Every call logged in your CRM
  • Call recordings with QA scoring
  • Weekly conversion & pipeline reporting
  • Script testing & iteration with your team
BO

Back-office

The work that has to be right, done quietly and on time. We take repetitive, accuracy-critical processes off your team's plate and run them to agreed turnaround SLAs.

A good fit if: your team spends hours on repetitive admin, or accuracy-critical work keeps getting squeezed by everything else.

Typical work

  • Order processing & fulfilment admin
  • Data entry & document processing
  • Content moderation
  • Invoicing & finance operations

How we keep it accurate

  • Double-check workflows on critical tasks
  • Sample-based QA on every batch
  • Turnaround-time SLAs
  • Daily throughput reporting
VA

Virtual Assistants

A dedicated assistant who learns how you work, not a rotating pool. Your VA manages the operational noise so you can stay on the work only you can do.

A good fit if: you're a founder or executive losing hours a day to scheduling, inbox triage and follow-ups.

Your VA handles

  • Inbox & calendar management
  • Research, travel & bookings
  • CRM upkeep & follow-ups
  • Documents, SOPs & reporting

How it works

  • One dedicated VA, fixed monthly seat
  • End-of-day report, every day
  • Secure credential sharing (no passwords in chat)
  • Backup coverage during leave
DS

Data Services

Accurate, human-verified data at scale, including human-in-the-loop annotation for AI teams that need quality labels, not just quantity.

A good fit if: you're an AI team needing labeled data, or your CRM and lists are too messy to trust.

What we deliver

  • Data annotation & labeling (text, image, audio)
  • Data cleansing & enrichment
  • Lead research & list building
  • Web research & cataloguing

Quality controls

  • Double-pass QA on samples
  • Gold-set calibration for annotation
  • Accuracy targets of 98%+ agreed up front
  • Per-unit or per-seat pricing
IT

IT Helpdesk

L1/L2 technical support for your employees or your customers, run on ITIL-based ticketing with priority SLAs, so a P1 never waits behind a password reset.

A good fit if: your engineers keep getting pulled into support tickets, or your internal IT can't cover all time zones.

Scope

  • Account, access & device management
  • SaaS administration & user onboarding
  • Troubleshooting (L1) & escalated diagnosis (L2)
  • Remote support sessions

How it runs

  • ITIL-based categorisation & priorities
  • P1 first response in minutes, not hours
  • Knowledge-base building as we go
  • Clear escalation paths to your L3

Digital, Creative & Engineering

AI

AI Services

Practical AI for real operations, not slideware. We build AI agents and automations where they genuinely work, and keep trained humans in the loop where they don't.

A good fit if: your ticket volume is full of repetitive questions, or you want AI in your operation with accountable people behind it.

What we build

  • AI chat & support agents trained on your knowledge base
  • Workflow & back-office automation
  • AI-assisted agent tools: drafting, summarising, translating
  • Custom LLM integrations in your stack

How we keep it honest

  • Human-in-the-loop for sensitive cases
  • Deflection & accuracy measured, not assumed
  • Your data stays in your systems
  • Continuous tuning after launch
EC

Ecommerce

End-to-end store operations, from catalogue to checkout to returns, so your store runs like it has a full team behind it. Because it does.

A good fit if: your store is growing faster than the team behind it, or you're expanding into GCC marketplaces.

What we run

  • Store management: Shopify, WooCommerce, Salla & Zid
  • Product listing & catalogue management
  • Order, fulfilment & returns operations
  • Marketplace management: Amazon & noon

Built-in advantages

  • Integrated customer support from the same floor
  • Arabic & English storefronts
  • Daily operations reporting
  • Peak-season scaling on demand
BR

Branding

Identity work that makes you look as serious as you are: strategy first, visuals second, files you can actually use third.

A good fit if: you're launching, rebranding, or your visuals no longer match your ambition.

What we deliver

  • Logo & visual identity systems
  • Brand guidelines & asset libraries
  • Messaging, naming & tone of voice
  • Collateral: decks, company profiles, social templates

How we work

  • Discovery workshop before any design
  • Structured revision rounds
  • Full source-file handoff
  • Bilingual (EN/AR) brand systems
DM

Digital Marketing

Performance and content teams that report in the numbers that matter: pipeline, ROAS and rankings, not vanity metrics.

A good fit if: you need leads and visibility without building a full in-house marketing department.

What we run

  • Paid media: Google, Meta, TikTok & LinkedIn
  • SEO & content marketing
  • Social media management
  • Email & lifecycle campaigns

How we report

  • Weekly performance dashboards
  • CPL / ROAS tracked against agreed targets
  • Creative testing & iteration
  • Bilingual campaigns for GCC & Western markets
EN

Engineering Services

Dedicated developers, QA engineers and DevOps from Cairo's deep tech talent pool, working in your repos, your rituals and your hours.

A good fit if: hiring engineers at home is slow and expensive, and you need capacity that ramps in weeks, not quarters.

Who we staff

  • Web & mobile developers
  • QA engineers, manual and automated
  • DevOps & cloud support
  • Full pods with a tech lead

How it runs

  • You interview and approve every engineer
  • Your repos, your tools, your standards
  • Agile rituals in your time-zone overlap
  • Scale up or down month to month

Map your operation to the right team.

One 30-minute call. We'll tell you what we'd build, and what we wouldn't.

Book a discovery call