How it works
A structured start, a quality bar written into the contract, and full visibility from day one. This is how every engagement runs.
A 30-minute call to understand your channels, volume, tools and goals. You get a tailored plan and transparent per-seat pricing within 48 hours.
Agents, engineers, marketers or designers: we recruit, train on your business, and go live inside your own tools. You keep full visibility from day one.
Scale the team, add a language, or add a second service line. No long-term lock-in. We earn the renewal every month, and that suits us fine.
Operating standards
We sign a DPA with every EU/UK client, work inside your tools, and enforce MFA, access controls and a no-local-PII policy.
Every team runs on weekly QA scoring, calibration sessions and 1:1 coaching, and you see the scorecards.
Dual internet providers with automatic failover and full power backup. Outages in Cairo don't become outages for your customers.
We work inside your helpdesk and CRM, not a black box. Weekly reports, monthly business reviews, no surprises.
Common questions
Any of our eleven service lines, from customer support, sales and back-office to engineering, ecommerce, AI, branding and digital marketing. Most clients start with one function and expand once the first team proves itself. You don't need to arrive with the exact setup figured out. That's what the discovery call is for.
A discovery call, then a concrete plan with pricing within 48 hours. Operations teams (support, sales, back-office, VAs) typically go live in about two weeks. Engineering pods usually take two to four weeks depending on your stack. Branding and marketing engagements open with a kickoff workshop in the first week.
It depends on the work, but it's always one transparent number agreed before we start: monthly per-seat pricing for dedicated teams (support, sales, VAs, engineers), per-unit pricing for data services, project pricing for branding, and monthly retainers for marketing. Recruitment, training, management and reporting are included, with no hidden line items.
Your choice. Dedicated teams can work under your day-to-day direction with our team leads and quality layer behind them, or we run the function fully managed against agreed SLAs and KPIs. Most clients start directed and move to managed as trust builds.
Yours. Your helpdesk, your CRM, your repos, your ad accounts, your store. That means your data, your history and your assets stay with you. If we ever part ways, you lose nothing.
Signed NDA before we see anything, a GDPR DPA for EU/UK clients, MFA and role-based access on all accounts, and a strict no-local-storage policy for personal data. For engineering and creative work, everything we produce (code, designs, source files) is your IP, assigned to you in the contract.
Month to month. Add seats, add a second service line, or scale down. No long-term lock-in. We earn the renewal every month, and that suits us fine.
Yes. Every agent, engineer, marketer or designer on your account is interviewed and approved by you before they start. It's your team; you should choose it.
A 30-minute call. A concrete plan with pricing within 48 hours.
